PEOPLE AT THE HEART

PEOPLE AT THE HEART

We live in a world where technological change is constant. If you buy a new TV or phone, it’ll be superseded by a cooler, smarter model before your warranty runs out! But have you ever thought about how this disruptive digital world, where the rules are being written and unwritten every day, will impact our work at Transport?

We have — and that’s why we’re planning for the future right now, and looking at everything we’ll deliver over the next 40 years.

We’re focusing on what transport will look like in the future — with better integration of roads and public transport, driverless trains and cars, and on demand transport just some of the things on the horizon.

All this means we need to build a workforce of the future. A modern workforce that can thrive and respond to the world around us — flexible, innovative and agile.

We’ll always continue to strive to make NSW a better place to live, work and visit, but how we go about doing that is sure to change. Our people are going to need different skills and new ways of working, to not only meet but come out on top of the challenges and opportunities that lie ahead.

That’s where putting our people at the heart of everything we do comes in.

Over the past six years, we’ve been on a journey to put the customer at the centre of everything we do, and we’ve seen our customer satisfaction scores skyrocket as a result. Now we’re shifting that focus and effort to set you, our people, up for further success with our customers.

This edition of Transport Mode highlights some of the things we’re doing to put you front and centre — whether that’s focusing on health and wellbeing, supporting your career development or providing modern and flexible environments for you to work in.

Secretary Tim Reardon and his cluster executive team are the driving force behind this change and they want everyone to know exactly what it means to put people at the heart of everything we do.

“Since the Transport cluster was created in 2011, we’ve put enormous energy into improving the customer experience. Customer focus is now truly embedded and is part of our DNA, and thanks to your hard work customer satisfaction is at an all-time high,” says Tim.

“It’s time to take that to the next step. An engaged and happy workforce will deliver even better services for the people of our state.

“That’s why we are directing that same energy into creating a great culture and environment for our teams, a fun workplace that celebrates fresh thinking and passion.

“We also need to make sure we have a workforce that is ‘future-fit’. We are no different to any other organisation in that we are affected by the disruption that technology brings — it’s our job to make sure we get our people ready for that.

“Data is driving this focus and we are listening to the wisdom of our people through the People Matter survey. This year, over 12,400 of our people had their say in the survey and with this level of participation, it’s clear they want to see action taken. We are listening and putting solutions in place to address the issues you are raising and to improve your day-to-day experience at work.

“Our goal is to attract and retain the best talent, promote innovative thinking and nurture a workforce that reflects our diverse customer base. And we are working on that right now.”

But don’t just take our word for it — check out this edition of Transport Mode and see what your colleagues are saying about putting people at the heart of everything we do.

Our proud past and exciting future
Watch this inspiring video to see some of the fantastic things our people have delivered in our proud past and the exciting future ahead for us all. 

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